SHIPING INFORMATION 

ImaginariumHQ ships worldwide at your door step. We use the most efficient delivery services available to ensure that the package reaches you intact and undamaged.

(a) Time for delivery is given as accurately as possible but is not guaranteed. The Customer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery time stated.

(b) The date of delivery shall in every case be dependent upon prompt receipt of all necessary information.

(d) The Customer is responsible for all delivery charges, duties, tariffs, taxes and other government fees and payments outside PAKISTAN.

EXCHANGE POLICY

We believe in satisfying our customer every time the shop with us. If you are not satisfied with the order, you have the right to exchange clothes within 10 days after receiving them. Returned garments should not have been worn or damaged and should be returned unused in good condition and with labels intact to our Fashion Studio in Gulberg, Lahore. When exchanging an article you will have to pay for the return freight. We will credit you as soon as the return is back with us, if the mistake or alteration is caused due to our production team. Original freight cost will not be reimbursed, unless the return is due to damaged goods, or if the return is due to a mistake made in placing the order. If you wish to cancel an existing order you must do so by emailing.

Drop an email at: info@imaginariumhq.com

PRIVACY POLICY

Your privacy and the security of your personal information is very important to us. We do not share your personal information elsewhere.

All compilation and content of the ImaginariumHQ social networks and websites, including its designs, text, illustrations, photographs, logos and images, is the intellectual property of ImaginariumHQ or its content suppliers and constitutes proprietary materials, copyrighted materials, trademarks and/or trade dress. All worldwide rights, titles and interests are reserved.

HOW DO I PLACE AN ORDER?

For queries write to us with subject: QUERY at info@imaginariumhq.com

For placing and order write to us with subject: ORDER at info@imaginariumhq.com and receive your order ID For payment details write to us with subject: PAYMENT DETAILS at info@imaginariumhq.com and receive the details according to your transaction

Remember to receive your measurement chart for each order you place.

In the event a ImaginariumHQ product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, ImaginariumHQ shall have the right to refuse/cancel or change any orders placed for product listed at the incorrect price.